Billing on Nudj – Nudj

Managing your billing on Nudj is straightforward and designed to ensure transparency and ease of use. Here’s a comprehensive guide to help you understand the billing process, manage your subscription, and get the support you need.

Subscription Plans 📦

Nudj offers various subscription plans tailored to meet the needs of different brands and communities. Each plan provides a set of features designed to enhance user engagement and maximise your brand's presence on the platform.

Basic Plan: Ideal for small brands or those just starting out. Includes essential features such as basic challenges, rewards, and user engagement analytics.

Pro Plan: Suitable for growing brands. Offers advanced features like custom challenges, detailed analytics, and enhanced community management tools.

Enterprise Plan: Designed for large brands and organisations. Includes all Pro Plan features plus dedicated support, advanced customisation options, and comprehensive analytics.

Managing Your Subscription 🔄

Accessing Billing Information:

Log In to Your Admin Account: Start by logging into your Nudj admin account.

Navigate to the Billing Section: From the admin dashboard, select the “Billing” tab to access your subscription details and billing history.

Updating Your Plan:

Select a Plan: Choose the plan that best suits your brand's needs from the available options.

Upgrade/Downgrade: Click on the “Upgrade” or “Downgrade” button next to the desired plan. Follow the prompts to confirm your selection.

Payment Methods:

Add/Update Payment Information: In the billing section, you can add or update your payment information. Nudj accepts various payment methods, including credit cards and direct debit.

Billing Cycle: Review your billing cycle, which can be monthly or annually, depending on your subscription plan. Adjustments to your billing cycle can also be made in this section.

Invoices and Billing History 📄

Viewing Invoices:

Access Past Invoices: In the billing section, you can view and download past invoices for your records.

Invoice Details: Each invoice provides detailed information on the charges, including the subscription plan, any additional services, and the total amount billed.

Billing History:

Comprehensive Overview: The billing history tab provides a comprehensive overview of all past transactions, helping you keep track of your expenses and manage your budget effectively.

Dispute Charges: If you notice any discrepancies, you can contact Nudj support directly from the billing section to dispute charges or clarify any issues.

Support and Assistance 🛠️

Contact Support:

Get Help: If you have any questions or need assistance with billing, Nudj’s support team is available to help. You can reach out via the “Support” section in the admin dashboard.

FAQs and Resources: Explore the FAQ section and resources provided to answer common billing questions and guide you through managing your subscription.

Refund Policy:

Understanding Refunds: Review Nudj’s refund policy in the billing section to understand the conditions under which refunds are processed.

Request a Refund: If eligible, you can request a refund through the support team, who will guide you through the process.

Conclusion 🎉

Managing billing on Nudj is designed to be user-friendly and transparent, ensuring you have full control over your subscription and payment details. Whether you’re upgrading your plan to access more features or reviewing your billing history, Nudj provides the tools and support needed to manage your account effectively. For any further questions or assistance, the Nudj support team is always ready to help, ensuring a seamless and efficient billing experience.