Admin FAQ: Troubleshooting and Support

Managing your Nudj platform should be a smooth experience, but we know that sometimes you might run into questions or challenges. This FAQ and troubleshooting guide is here to help you navigate and resolve common issues quickly, so you can focus on creating amazing experiences for your community.

Issue: I’m having trouble customizing the appearance of my Nudj platform.

Solution: Make sure you’re in the correct section of the admin dashboard. Go to the Branding tab where you can upload your logo, adjust the color scheme, and customize the copy. If you’re still having trouble, try clearing your browser cache or checking for updates.

Issue: Users are reporting that they can’t see new challenges.

Solution: First, check that the challenges are set to “Active” in the admin dashboard. Ensure that the start and end dates are correctly configured. If the problem persists, verify that there are no filters applied that might be hiding the challenges.

Issue: Users are having issues redeeming rewards.

Solution: Double-check that the rewards are properly linked to the corresponding challenges. Ensure that the rewards are set to “Active” and that all required fields are correctly filled out. If users continue to have issues, consider resetting the reward and re-publishing it.

Issue: I’m not seeing updated analytics or the data seems incorrect.

Solution: Ensure that your browser is not caching old data by refreshing the page or clearing your cache. If the data still seems off, check the time range settings in the analytics dashboard to make sure you’re viewing the correct period. If the issue persists, contact support for further assistance.

Issue: Notifications aren’t reaching users, or they’re delayed.

Solution: Verify that notifications are enabled in your admin settings. Ensure that users have opted into notifications and that their contact information is up-to-date. If using email notifications, check that the emails aren’t being marked as spam. Consider sending a test notification to troubleshoot further.

Issue: I’m having trouble setting up a custom domain for my Nudj platform.

Solution: Ensure that your DNS settings are correctly configured, pointing to the provided IP addresses. Double-check that you’ve followed all steps in the domain setup guide in your admin dashboard. If issues persist, contact Nudj support for assistance with domain integration.

Issue: I’m unable to access certain features in the admin dashboard.

Solution: Ensure you’re logged in with the correct admin credentials and that your account has the necessary permissions. If you’ve recently made changes to user roles or permissions, it may require logging out and back in to take effect. Contact support if the problem continues.

If you’ve tried the above solutions and still need assistance, our support team is ready to help! Reach out through the admin dashboard’s support section, and we’ll work with you to resolve any issues quickly.